12.10.2008

Essentials, Layoffs, Connectivism, & Corporate Blogs

The Frog
The Frog

Why you should mix records on crap speakers - Signal vs. Noise

It's not the gear that matters. It's you and your ideas that matter. Tone is in your fingers. Gear can distract you from the essence of what you're working on. Strip what you're doing down to its bare essentials and evaluate that.

Thinking Twice About Supply-Chain Layoffs - Harvard Business School

Many retailers see labor more as a cost driver than a sales driver. However, the findings of a four-year study tell a different story. Research indicates that increasing the amount of labor at a store is associated with an increase in profit margin. These findings run contrary to the thinking of store managers in that service quality is a top indicator of store performance. For more information, also see Downsizing.

Connectivism and The Networked Student - Education Musings

What should 21st Century learning look like? How can social networking technologies be harnessed in learning spaces? How can emerging technologies truly, meaningfully impact the future of learning? How do we prepare our students and teachers for the challenges and opportunities of the 21st century? Includes video:

Consumers Distrust Corporate Blogs - AdWeek

A Forrester Research study found that only 16 percent of consumers trust what they read on blogs, a trust level below such hallmarks of veracity as direct mail and message board posts. Of all information sources, including traditional and interactive media, corporate blogs finished dead last in consumers' eyes.

12.08.2008

Learning, KM vs. SM, Information, Web 2.0, and Second Life

Korean Soon Du Bu
Korean Soon Du Bu

Acquistion vs learning - Doing Something Different

"Two British researchers have just completed a study of undergraduate students that found "many young students are far from being the epitomic global, connected, socially-networked technologically-fluent digital native who has little patience for passive and linear forms of learning." Instead, the study found that students use a limited range of technologies for both formal and informal learning and that there is a "very low level of use and familiarity with collaborative knowledge creation tools such as wikis, virtual worlds, personal web publishing, and other emergent social technologies." See, More Mythbusting Evidence.

Knowledge Manaement vs. Social Media - Social Computing Magazine

Venkatesh Rao argues, "The Boomers will retire and the Millenials will win by default, in a bloodless end with no great drama. KM will quietly die, and SM will win the soul of Enterprise 2.0, with the Gen X leadership quietly slipping the best of the KM ideas into SM as they guide the bottom-up revolution." See, Social Media vs. Knowledge Management: A Generational War. Via Gary Woodill.

Jeff Kelly counters with, "Our technology and society will continue to evolve; people will continue to be resistant to (but finally adapt to) change; youth will continue to disdain their elders until they become tempered by wisdom; and the opportunities to learn and prosper will continue to grow for those wise enough to do so." See, KM vs. Social Media: Beware the Warmongers

Web 2.0 - More Effective for Formal Learning Than For Informal Learning - The Pursuing Performance Blog

Guy Wallace notes, "It almost feels as if Web 2.0 has been hijacked by the Informal Learning crowd. I'd like to commander it back to the middle. To share it with Informal Learning and Formal Learning. And as I'm pretty sure what Formal Learning is and is not - and unsure about what Informal Learning is and is not - that's the safe place to be."

The Impact of Information Technology (IT) on Businesses and their Leaders - Harvard Business School

Andrew McAfee lists 10 principles for the Enterprise 2.0 recovery plan:
  • The company 'knows' the answers to our questions
  • Most people want to be helpful to each other, and to the company
  • Expertise is emergent
  • People are busy
  • Weak ties are strong
  • The ability to convert potential ties into actual ones is valuable
  • Platforms are better than channels
  • Search is the dominant navigation paradigm
  • The mechanisms of emergence should be encouraged
  • Anyone can learn the new tools

Second Life's Second Wind -Forbes

In what tech pundits at Gartner Research call the curve of hype and gloom, Linden Lab's virtual world, Second Life, has officially entered the gloom stage. But Mark Kingdon, Linden Lab's new chief executive argues that Second Life has some life in it yet. In fact, Linden Lab's economic statistics from Second Life show that in-world user hours and the volume of virtual land rented by users are both growing.

Also see George Siemens' comments on University Affairs' story, Studies in Second Life.

11.30.2008

Social Networking, Informal Learning, Twitter, & Gaming

iMac & iBook

Improved collective performance: Investing in Web 2.0 - Knowledge Board

We are all very familiar with social networking platforms such as MySpace, Flikr, YouTube, Twitter, Bebo and Facebook. They are almost household names. This is not so of a new generation of social networking technology, which is being used to provide software services under trading names such as Ning, CollectiveX, Sossoon, Hiitch, Huddle, Mzinga, British Telecom's Workspace (project management), Clearspace, and even Microsoft's Sharepoint.

How does management respond to this? Traditional senior and middle managers, who have been taught to assure operational predictability by securing tight control over workforce behaviour and events, must be prepared to manage in a different and more subtle way. The reward for a controlled implementation, approached with a high degree of professionalism, is a system which will likely reap benefits for all involved.

Informal learning - the next big thing? - Training Zone

We are on the threshold of a paradigm shift in learning. We have new learning environments and tools that enable us to access knowledge more effectively and to share and collaborate in better ways.

Why I Love Twitter - O'Reilly Radar

  • Twitter is simple
  • Twitter works like people do
  • Twitter cooperates well with others
  • Twitter transcends the web
  • Twitter is user-extensible
  • Twitter evolves quickly

Not playing around: Army to invest $50M in combat training games - Stars & Stripes

The Army has created a video game unit and will invest $50 million over five years on games and gaming systems designed to prepare soldiers for combat.

KM Asia: keynote on social computing - Dave Snowden of Cognitive Edge

Includes podcast and slides (pdf). "What's new about the new economy is that work is conversation" - Alan Webber, Founder of Fast Company. "It always has been, we just forgot about it for a while" - Dave Snowden.

Immersive Learning Simulations - DevLearn ILS slides

DevLearn ILS slides
View SlideShare presentation or Upload your own. (tags: devlearn elearning)

11.25.2008

eLearning, Layoffs, Training, Internet, & Interactive lectures

Time

Economic Crisis Boosts E-Learning - Science Daily

The present world's economic woes are opening up new opportunities for innovative forms of education and training such as informal learning, e-learning and blended learning. Faced with shrinking budgets, the use of learning technologies is becoming increasingly attractive for businesses.

What Toyota knows that GM doesn't - edgehopper

Toyota has a special culture, deep-rooted values, and respect for their workforce. Toyota's tradition is to NOT lay off employees during hard times. This tradition hasn't really been put to the test until now. And Toyota has stuck to its guns and its values.

Call center 'soft skill' training pays off for Motorola - Search CRM

Since the training, the division has seen a 10% rise in customer satisfaction and a 56% improvement in resolution rates, according to surveys conducted before and after the training.

Generation Y biggest user of U.S. libraries - Computerworld

Internet users were more than twice as likely to patronize libraries as non-Internet users, according to the survey. Sixty-two percent of Gen Y respondents said they visited a public library in the past year.

Pew report examines early online adopters - Digital Perspective

Internet adopters see themselves more as co-creators instead of simply users. I tried to think of another technology revolution that could say the same, users as co-creators, and couldn't come up with one.

Internet helps bring workers up to speed - Daily News

According to the 2007 Pew Internet & American Life Project, 22% of adults who viewed video online watched educational or training programs - more than sports, politics or music.

Interactive Lectures... - BUDAKBAIK

From best summary to essence.

Interactive Lectures (part 2).... - BUDAKBAIK

From fictional case study to job aid.

11.17.2008

Training, Context, Disruptive Realism, Wunderkammern, & Numbers

The Well
The Well

The value of training - IBM

A company will lose 10 to 30% of its capabilities per year. By year three, an organization has retained only 41% of it original capabilities, dwindling to 24% by year six.

Context as Memory - Green Chameleon

Externalising our memories is also something a function that taxonomies fulfil, and is my official reason why I never allow anyone else to tidy my desk. It may look a mess, but whenever I have to sift through things to find that bloody document I know is in there somewhere I'm also being re-cued on all those interesting things I set aside to look at later. Brain science tells us that we forget things so as to be able to focus our continuing or repeated attention on things that are important to us. It's a filtering and discarding mechanism. We remember things if we are reminded of them. Also see, Ask a gardner what she knows, in a garden.

Disruptive Realism - cnet

Associate Creative Director Dave Hoffer has coined a new term: Disruptive Realism -- an expression presented in an everyday context that disrupts peoples perceptions about different things. Expression can mean many things and it a way it's art but it's also much more expansive a term than just art.

Blogs as Wunderkammern - Cabinet of Wonders

The blogging format invites blog collections to intermingle transparently: people can "add" to their catalog of items through blogrolls, blog memes, and, especially, polite appropriation: as blogs work with one another, greater Wunderkammern are created.

You are 80% less likely to die from a meteor landing on your head if you wear a bicycle helmet all day - Bad Science

We all love big numbers, and we're all fooled by big numbers, because we're all idiots. That's why it's important to think clearly, and ignore all newspapers.

11.09.2008

Story Telling, Minimalism Instruction, Blogosphere, & Internet vs Books

Ice Cream.JPG

Dion shows how to give good interview - Signal vs. Noise

On stories and narratives. . .

A lot of musician interviews wind up with a pulling-teeth vibe where you can sense the artist would rather just let the music do the talking. "Dion Pays Homage To Guitar-Rock Giants," an audio interview with the singer-songwriter on NPR, is the opposite of that. You can sense he can't wait to tell stories about his music and his peers.

It's a great lesson for anyone who's trying to promote something. If you just show up to plug something, it's easy to tune out. But if you give your audience a story they want to hear and/or teach them something interesting, they'll eagerly pay attention.

del.icio.us Tidbits: Minimalism - Williams Instructional Design, LLC

The minimalist design model holds that people learn more efficiently and use products more successfully by working more with the product and less with the documentation. Developed by Dr. John Carroll around 1982, the minimalist model is the subject of many papers in the human factors and documentation fields.

Who killed the blogosphere? - Nicholas Carr

While there continue to be many blogs, including a lot of very good ones, it seems to me that one would be hard pressed to make the case that there's still a "blogosphere." That vast, free-wheeling, and surprisingly intimate forum where individual writers shared their observations, thoughts, and arguments outside the bounds of the traditional media is gone. Almost all of the popular blogs today are commercial ventures with teams of writers, aggressive ad-sales operations, bloated sites, and strategies of self-linking. Some are good, some are boring, but to argue that they're part of a "blogosphere" that is distinguishable from the "mainstream media" seems more and more like an act of nostalgia, if not self-delusion.

The Internet vs. books: Peaceful coexistence - Los Angeles Times

"The Internet is a volume in our library," Ackerman says, "a colorful, miscellaneous, and serendipitous one -- but not a replacement for books, and certainly not an alternative to spending time in the world and just paying attention to things." Moulitsas believes it's the future, and the old guard needs to get with the times.

11.07.2008

eLearning, Training, mLearning, AARs, & Generation Y

eLearning Learning Launched - eLearning Technology

eLearning Learning is a jump off point. The content comes from other places. Right now these are mostly posts from bloggers, but you will soon see other kinds of content appearing. The bottom line is that eLearning Learning is trying to help find and navigate the world of eLearning.

Training your way out of the recession - Times On Line

Britain's employers are being urged to "grow their own" after researchers at Cranfield School of Management discovered that investing in training not only saves money but is more effective than shopping around for talent.

With training budgets often the first to go in a recession, this research demonstrates that growing your own is an effective way for organisations to obtain the skills that they need while saving money.

How Widespread is Mobile Learning? - Kapp Notes

Two external reports point to only a few organizations actually implementing m-learning.

One is by the Masie Group and that study revealed that only 3%, or six of the 204 organizations surveyed were deploying mobile learning widely throughout the organization (although 21% did indicate that they have implemented it in some areas of their organization).

Another study by the eLearning Guild of survey of 940 of its members indicated that only 9% or 84 organizations had actually implemented m-learning.

Designing mobile eLearning courses - eLearning Slam

Before embarking on creation of a mobile accessible course you will want to understand how the learner's experience changes when they view your course through a mobile device. Mobile devices are typically used in a very distraction-filled environment. Via: Gary Woodill of Workplace Learning Today.

Blog>> There's Something About Failures - Green Chameleon

What really struck me was how frank those people were, in talking about what they would improve. It was tentamount to confessing that they hadn't quite done such a good job. This is remarkable because as career soldiers surely their performance bonus hinges on, well, their performance. Why were they so willing to broadcast their own failings, I wondered. As far as i could tell, it had to do with the person leading the AAR. As the head honcho, the commander set the tone for the session. Because this was a staging exercise for a larger one to be held the following year, he was emphatic about how important it was to surface mistakes so that we wouldn't repeat them the following year.

Managing The Generations - Forbes

There is a difference between Gen X and Y in terms of collaboration and independence. When I asked Gen Xers how often they wanted to interact with their boss, many said twice a week. I'm a boomer, I would've said twice a year! Ys would say twice an hour.

11.02.2008

Geary Rummler, Workflow, Harley-Davidson, & Education


Geary Rummler speaking at Vision 2006 conference by Sandy Kemsley

A Day of Great Sadness - Dr. Geary A. Rummler Has Passed Away - The Pursuing Performance Blog

"Geary A. Rummler - how many performance improvement professionals of many stripes did you influence - both directly and indirectly!?! Tens of thousands minimally I would venture. Probably hundreds of thousands. And his influence won't stop now. It will continue." Guy Wallace also posted an update.

Whither Training? Less in the Classroom, More in the Workflow - Allison Rossett

When work and learning happen at different times and in different places, as is the case with classroom based instruction, there is cause to worry about transfer. Will the skills, knowledge, and attitudes picked up in class in March help with responding to customer inquiries in May? This is where blended learning contributes. Via Guy Wallace of The Pursuing Performance Blog.

Learning from Harley-Davidson's comeback - Signal vs. Noise

From 1973-1983, Harley-Davidson's market share went from 78% to 23% as Japanese manufacturers flooded the market with high quality, low priced bikes. Unable to compete on price against the Japanese producers, Harley had to establish other market values and improve quality. A Case Study of Harley Davidson's Business Practises looks at the management, marketing, and manufacturing techniques that brought the company back.
    1985 Corporate Results from Hoover's Company Profile Database:
  • Net Sales $288 million
  • Net Income $3 million
  • Earnings per Share $0.09
    1995 Corporate Results from 1995 Annual Report
  • Net Sales $1.35 billion
  • Net Income $112 million
  • Earnings per Share $1.50

Top 50 Education Companies - Inc.

The fastest growing education companies (includes corporate training) in America.

10.30.2008

Web 2.0, Models, ISD, Trends, Hiring, LinkedIn, & Media

Columbia River

Web 2.0 Learning - eLearning Technology

Software is being used to allow JetBlue faculty to share around broader topics that just improvements in learning & development such as sharing photos from family vacations, weddings and birthdays. This allows faculty to get to know each other socially in order to be more effective sharing and working together later. They also use the technique of posting provocative topics in order to engage people in discussions.

Dangerous Models - The Frontal Cortex

People love models, especially when they're big, complex and quantitative. Models make us feel safe. They take the uncertainty of the future and break it down into neat, bite-sized equations. But here's the problem with models, which is really a problem with the human mind. We become so focused on the predictions of the model -- be it the cod population, or the risk of mortgage derivatives -- that we stop questioning the basic assumptions of the model.

This directly ties in with a recent link I posted, False advertising statistics effective, in that our preference or judgement is often influcenced more by specifications or numbers, that what we actually perceive through our other senses.

Designing for the ISD Life-Cycle - as Measured by Return on Investment and Economic Value Add - The Pursuing Performance Blog

"Having it your way," for each ISD'er with their unique approach to ISD, keeps the barn door open and the horses running free. The engineering community addressed this decades ago and "closed the barn door" with CAD/CAM systems (computer aided design/computer aided manufacturing). Additionally, standard parts inventories, design rules, and other tools and templates helped them speed design and ensure greater quality of those designs.

20 Education Technology Trends to Watch - Educational Technology by IQity

  • Online Learning Opportunities
  • Access to School Related Software Applications and Projects from any Computer in the School Network
  • Unlimited Internet Access
  • Online Communication Tools: Global Social Networks

Can an Army General Whip NBA Refs into Shape? - Time

Interesting story on hiring "outside the Box:"

"Credibility in this position has nothing to do with my ability to be an expert referee. I believe that in my heart," says Johnson, "Throughout my Army career, I've been promoted and moved around a lot, and never had time to master one thing," says Johnson. "I've really focused on leading and managing on a strategic level. So I guess you can say I feel comfortable with a broad range of ignorance. But I'm a quick study."

LinkedIn Applications: Your Resume Just Got More Dynamic - New York Times

Up to this point, LinkedIn has remained focused but - apart from those invitations to connect - not especially social or dynamic. No matter what the economic conditions, people will always be looking for new jobs. If LinkedIn continues to add features and applications that facilitate that inevitable searching and hiring, they're sure to succeed. And this new application platform appears to be right in line with that focus.

Mourning Old Media's Decline - NY Times

At the recent American Magazine Conference, one of the speakers worried that if the great brands of journalism - the trusted news sources readers have relied on - were to vanish, then the Web itself would quickly become a "cesspool" of useless information. That kind of hand-wringing is a staple of industry gatherings.

But in this case, it wasn't an old journalism hack lamenting his industry. It was Eric Schmidt, the chief executive of Google.

10.28.2008

Typing, Talent, eLearning, Google, & Multitasking

Typewriter

Typewriter stays relevant in technology-saturated world Boing Boing & LA Times

But the typewriter part of Flores' business never went away. In some ways, it's even made a small resurgence. The simplicity of the typewriter is alluring to writers who may be overwhelmed (or underwhelmed) by increasingly elaborate technology. A typewriter is also appealing in its transparency -- whack a key, and watch the typebar smack a letter onto a piece of paper. Try figuring that out with a laser printer. Many people also find typewriters charming ambassadors of a bygone era. One recent customer asked Flores to fix her mother's college typewriter so she could type letters home when she went off to college.

Typewriter Keys

Why talent is overrated - Fortune

A number of researchers now argue that talent means nothing like what we think it means, if indeed it means anything at all. A few contend that the very existence of talent is not, as they carefully put it, supported by evidence. In studies of accomplished individuals, researchers have found few signs of precocious achievement before the individuals started intensive training.

By contrast, deliberate practice requires that one identify certain sharply defined elements of performance that need to be improved, and then work intently on them. Tiger Woods - intensely applying this principle, which is no secret among pro golfers - has been seen to drop golf balls into a sand trap and step on them, then practice shots from that near-impossible lie.

Benefits and Challenges of E-Learning in the Call Center - CIO Today

e-Learning is effective and efficient for learning systems, hardware, software, phone, Internet, anything technical, rules, regulations, protocol, principles, anything rote and repetitive-it can be referred to again and again, as a reference, a resource, and/or a refresher. They are self-directed. People can learn at their own pace.

What e-learning is least suited for is soft skills training, specifically anger diffusion, conflict resolution, communication and listening, rapport building, as examples. Anything that deals with the 'human.' Why? Because impactful training of soft skills is live, highly interactive, experiential, and in real time.

Is Stupid Making Us Google? - The New Atlantis

The "F-Shaped Pattern for Reading Web Content" is the technique of reading horizontally across the first few lines of text, then halfway across for a few more, and finally vertically the rest of the way down the page; e.g., go to Google, type keywords, download three relevant sites, cut and paste passages into a new document, add transitions of your own, print it up, and turn it in. This is information retrieval, not knowledge formation.

Multitasking Can Make You Lose ... Um ... Focus - N.Y. Times

When it comes to Multitasking, it depends what you're doing. For some people, listening to music while working actually makes them more creative because they are using different cognitive functions. But despite what many of us think, you cannot simultaneously e-mail and talk on the phone. I think we're all familiar with what Dr. Hallowell calls "e-mail voice," when someone you're talking to on the phone suddenly sounds, well, disengaged.