Of all Enterprise 2.0 tools like wikis, blogs, tagging, the outsider the "discussion forum", might be the easiest to introduce and often with clear immediate value."
No Rest for the Wiki - Business Week
In late 2005, Intel engineer Josh Bancroft needed a tool that his colleagues could use to share company information, from historical highlights to progress of internal projects. Inspired by Wikipedia, the online encyclopedia assembled by users around the world, he devised Intelpedia, an internal Web site that draws on the input of employees companywide.
Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors - UX Matters
Given a choice between reading and doing, users prefer to be doing. Users skip static elements, such as instructional text, because they focus immediately on downstream actionable objects.
John Maeda Goes Meta on Design - Wired
People are the best-designed objects in the world. Seriously. People can handle all kinds of crap all day long, and they're still alive at the end of the day. They're so robust. They can adapt to any situation. And they also know when to stop. For more, see Design by Number.
Apple a Generalist? - Creative Generalist
Maybe Apple is the great generalist of computer makers, producing products that work quite well for many people, but rarely for the specialized uses that require serious ongoing support from the manufacturer. Also see Computer World's Why Apple's 'consumer' Macs are enterprise-worthy.