Respondents also reported that even functions they consider critical - sales, customer service, finance and strategic planning (cited as critical by 62 percent, 43 percent, 23 percent and 23 percent, respectively) - were not performing as strongly as they should. In fact, among those who rated these functions among the top three, just one-quarter (25 percent) assigned the highest rating to the performance of their sales function, and under a third provided the same rating to their customer service, finance and strategic planning functions (25 percent, 19 percent and 33 percent, respectively).
Impact Of Consumer Technology Hits Business World - Information Week (via e-Clippings)
Here's some advice for IT departments: Get over it. Sure, consumer technology's momentum has reached a dizzying speed, but fighting it is futile and ignoring it means being left behind. A wiser approach is to focus on the opportunity consumer tech presents, both inside the company and out among customers. The first step is accepting that there's a power shift under way, with consumer tech setting the agenda.
Gladwell: The New Freud? - The Frontal Cortex
Gladwell ended up lumping together all sorts of research, from Damasio's Iowa Gambling Task to Ekman's cartography of facial muscles to brain scans of autistic people, that, at least from a neurological perspective, were totally unrelated.
Borders Are Now Harder to Define - Micro Persuasion
It has occurred to me these past few months that it's far harder to define borders today than ever before. In other words, it's not as easy as it used to be to say this is species A, this belongs to species B. There's so much gray.
Study: Internet partly to blame for your lack of close friends
The number of people who say they have no one to talk to about important matters has more than doubled, according to a new study by sociologists at Duke University and the University of Arizona.