Certifiably Trained

New article from Training magazine: Certifiably Trained Every company knows—or should know—that its human capital really is capital. Employees generate revenue when they deliver services properly or information correctly. Training is the obvious strategy that most companies employ to make sure that happens, but sometimes that's just not good enough. Certification is a process of separating those who are fully trained and competent from those who are not. It often consists of a set course of training, followed by a test or performance requirement. Employees who pass are then considered certified. The process of creating a certification program can be laborious, and not all companies take this route.

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